SMS Terms & Conditions

Last updated: August 27, 2026

These terms cover the text messages (SMS) that Life Thrive Solutions sends to clients and callers. They also explain how our AI phone assistant works, because that call is where consent to text you is given. If anything here is unclear, call us at 772-210-4331 or email madonna@lifethrivesolutions.com.

If you are in crisis, do not use text. Call or text 988, or call 911. This messaging program is not monitored and is not a way to reach a therapist.

About this messaging program

Program name: Life Thrive Solutions Appointment Messaging.

Life Thrive Solutions is a mental health therapy practice operated by LIFE THRIVE SOLUTIONS, LLC, a Florida limited liability company, with offices in Stuart and Kissimmee, Florida and telehealth across Florida. This program sends transactional text messages about appointments and basic office information. It is not a marketing program. We do not send promotions, offers, newsletters, fundraising, or political messages through it.

Messages are sent from a standard 10-digit US phone number (a 10DLC long code), and only ever as a follow-up to a phone call. There is no web form, checkbox, keyword, or mailing list for this program.

What we send, and what we never send

Messages in this program are limited to four things:

• Appointment confirmations — the date and time of your appointment
• Reschedule or cancellation notices
• The address of the office your appointment is at, and directions
• Our office hours

We never put health information in a text message. That means no diagnosis, condition, symptoms, treatment, therapy type, provider specialty, test results, medication, insurance details, or reason for visit. An appointment message says "your appointment" and nothing about what the appointment is for. We also do not send billing, payment, collections, or no-show fee messages through this program.

How consent is obtained

You join this program by saying yes on a phone call. When you call Life Thrive Solutions, or when we call you about an appointment, you may speak with our AI phone assistant. Before any text is sent, the assistant asks a separate question about text messages only — it does not bundle texting together with calls, email, or marketing.

This is the question the assistant asks:

"Before we finish — would it be okay if Life Thrive Solutions sends you text messages at this number about your appointment? That would be your appointment date and time, any reschedule or cancellation, our office address, and our office hours. It's about one to three texts per appointment, message and data rates may apply, and you can reply STOP at any time to stop them. This is completely optional and won't affect your care. Is that okay?"

We only send messages if you clearly say yes, and only to the number you are calling from (or the number we called). Your answer, the exact wording that was read to you, the phone number, and the date and time are all logged against the call record.

A few things worth being clear about:

• Consent is not a condition of receiving care or any other service from us. If you say no, we handle everything by phone instead.
• Consent covers SMS text messages only. It is not consent for marketing, email, or anything else.
• Consent should be given by the subscriber or the regular user of the phone number.
• We do not buy, import, or upload existing client phone lists into this program. Saying yes on a call is the only way to receive these messages.

Message frequency

Messages are only sent in response to a call. In practice that is roughly one to three messages per appointment — for example a confirmation, plus a reschedule notice if something changes. There are no recurring or scheduled message campaigns.

Message and data rates

Message and data rates may apply. Your mobile carrier's standard rates apply to messages you receive from us and to messages you send to us, including STOP and HELP replies.

How to stop messages

Reply STOP to any message from us. We will send one confirmation message and then stop texting that number.

STOP is the simplest way, but it is not the only way. We honor any reasonable request to stop, including replying QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT, telling our AI assistant on any call, or calling 772-210-4331 or emailing madonna@lifethrivesolutions.com. We act on requests as soon as we receive them.

If you want messages again later, reply START to the same number, or say yes the next time the assistant asks on a call.

Opting out of text messages does not affect your appointments or your care — we will contact you by phone instead.

How to get help

Reply HELP to any message from us for support information.

You can also reach us at 772-210-4331 or madonna@lifethrivesolutions.com, Monday through Friday, 10:00 AM to 5:00 PM Eastern.

Carrier support and delivery

Supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and most other US carriers. Carrier support can change without notice.

Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message arrives, so please do not rely on text alone for anything time-critical — if you need to confirm something, call us at 772-210-4331.

We do not share or sell your mobile opt-in data

Text messaging originator opt-in data and consent are not shared with or sold to any third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties for their own marketing or promotional use.

We share this information only with the vendors that operate the program on our behalf — our messaging provider and our AI phone assistant provider, each under a business associate agreement with us — so that the program can run, and only where the law requires disclosure.

AI phone assistant disclosure

Life Thrive Solutions uses an AI voice assistant that answers calls to our office and places calls about appointments. Here is exactly how that works.

You are told when you are speaking with an AI

At the start of the call, the assistant states that it is an automated AI assistant for Life Thrive Solutions, and gives our phone number. It is not a person, it is not a therapist, and it does not pretend to be either. You can ask for a human at any point and we will take a message and have a team member call you back during office hours. You can also reach a person directly at 772-210-4331.

What the assistant does and does not do

The assistant can:

• Schedule, confirm, reschedule, and cancel appointments
• Give you the address of, and directions to, our Stuart or Kissimmee office
• Give you our office hours
• Ask whether you would like appointment text messages
• Take a message or hand the call to a member of our team

The assistant does not provide therapy, counseling, clinical advice, diagnosis, assessment, or crisis support, and it is not a licensed clinician. It will not discuss your treatment, your symptoms, or your reason for coming in. If you raise a clinical matter, it will offer to have a member of our clinical team call you back.

If you are in immediate danger, hang up and call 911. For urgent mental health support, call or text 988. In Florida you can also call 211 for local crisis and community resources.

Call recording, and your consent to it

Florida law requires the agreement of everyone on a call before that call can be recorded. So we ask, rather than simply announcing it.

At the start of the call, before any recording begins, the assistant tells you that it is an AI assistant for Life Thrive Solutions, that we would like to record the call, and why — so that we have an accurate record of what was scheduled and what you agreed to. It then asks whether that is okay.

If you say yes, the call is recorded and transcribed. If you say no, the call is not recorded, and the assistant continues without recording or takes a message for a team member to call you back. Either way you can still book, change, or cancel an appointment. You can also ask us to stop recording partway through a call, or ask to speak with a person instead at 772-210-4331.

Privacy, HIPAA, and why text is a non-PHI channel

Life Thrive Solutions is a healthcare provider. Health information you share with us is protected health information, handled under HIPAA, under Florida's mental health confidentiality laws, and under our Privacy Policy. Our AI assistant and messaging vendors operate under business associate agreements with us.

Even so, we treat SMS as a non-PHI channel as a matter of policy. We do not put health information into text messages. Text is used for appointment logistics only. If you would rather we did not text you at all, or would rather we used a different phone number or method to reach you, tell us — you have the right to ask us to communicate with you by other means, and we will accommodate reasonable requests.

What we keep, and for how long

• Call recordings and transcripts: 12 months, then deleted
• Text message content and delivery logs: 12 months, then deleted
• Records of your consent and of any opt-out: 7 years after your last contact with us
• Appointment details that form part of your clinical record: 7 years after your last contact with us, as Florida rules for mental health practitioners require

Requesting deletion

You can ask us to delete a call recording, a transcript, or your message history by calling 772-210-4331 or emailing madonna@lifethrivesolutions.com. We will confirm your identity and then delete what we are able to delete. Some records — your clinical record, and the record that you opted out — have to be kept by law or in order to honor your opt-out. We will tell you if that applies to your request.

Opting out of AI calls as well as texts

These are three separate choices, and you can make any or all of them:

• To stop texts: reply STOP to any message, or tell the assistant on any call.
• To decline recording: say no when the assistant asks at the start of the call.
• To stop AI-handled calls entirely: tell the assistant, or call 772-210-4331 or email madonna@lifethrivesolutions.com and ask to be contacted by a person only. We will note it on your record and a member of our team will handle your calls instead.

Privacy Policy

How we collect, use, and protect your information — including everything described on this page — is set out in our Privacy Policy.

Changes to these terms

We may update these terms. The current version is always on this page, with the date it was last updated at the top.

Contact us

• LIFE THRIVE SOLUTIONS, LLC
• Stuart office: 770 SE Indian St, Suite 24, Stuart, FL 34997-5604
• Kissimmee office: 111 E Monument Ave, Unit 410, Kissimmee, FL 34741
• Phone: 772-210-4331
• Email: madonna@lifethrivesolutions.com
• Hours: Monday through Friday, 10:00 AM to 5:00 PM Eastern