Privacy Policy

Last updated: August 27, 2026

This policy explains what information Life Thrive Solutions collects, how we use it, who we share it with, and what choices you have. It covers our website, our phone system including our AI phone assistant, and our text messages.

If you are in crisis, do not use this website, email, or text to reach us. Call or text 988, or call 911. In Florida you can also call 211 for local crisis and community resources.

Who we are

Life Thrive Solutions is a mental health therapy practice operated by LIFE THRIVE SOLUTIONS, LLC, a Florida limited liability company. We provide in-person therapy in Stuart and Kissimmee, Florida, and telehealth across Florida.

• LIFE THRIVE SOLUTIONS, LLC
• Stuart office: 770 SE Indian St, Suite 24, Stuart, FL 34997-5604
• Kissimmee office: 111 E Monument Ave, Unit 410, Kissimmee, FL 34741
• Phone: 772-210-4331
• Email: madonna@lifethrivesolutions.com
• Hours: Monday through Friday, 10:00 AM to 5:00 PM Eastern

Two different kinds of information

It helps to separate two things, because different rules apply to each.

Your health information — anything about your care, your sessions, your diagnosis, or your treatment — is protected health information. It is governed by HIPAA and by Florida's mental health confidentiality laws, which in some respects are stricter than HIPAA. How we use and disclose it is described in our Notice of Privacy Practices, which you receive when you become a client and which you can request at any time.

Everything else — a message you send through the contact form, the fact that you called us, your phone number, how you use this website — is ordinary business information. This policy covers that, and explains how the two connect.

Information we collect

• Information you give us directly: your name, phone number, email address, and anything you choose to write in a contact or appointment request form.
• Information from phone calls: your phone number, the date and time, what was scheduled, and — if you agree to it — a recording and transcript of the call.
• Information about text messages: your mobile number, your consent, the messages sent, and delivery results.
• Information collected automatically on this website: your IP address, browser and device type, pages visited, and similar technical data, through cookies and standard website analytics.
• Clinical information: collected through intake forms, sessions, and our client portal, and held under HIPAA as described in our Notice of Privacy Practices.

Please do not include sensitive clinical details in a website form, an email, or a text message. Those channels are not monitored continuously and are not the right place for them.

Our AI phone assistant

We use an AI voice assistant that answers calls to our office and places calls about appointments. At the start of the call it states that it is an automated AI assistant for Life Thrive Solutions and gives our phone number. It is not a person, it is not a therapist, and it is not a licensed clinician.

The assistant handles scheduling, confirmations, reschedules and cancellations, our office addresses and directions, and our office hours. It does not provide therapy, counseling, clinical advice, diagnosis, or crisis support. If you raise a clinical matter, it will offer to have a member of our clinical team call you back. You can ask for a human at any point.

Call recording and your consent

Florida law requires the agreement of everyone on a call before that call can be recorded. So we ask, rather than simply announcing it. At the start of the call, before any recording begins, the assistant tells you we would like to record the call and why, and asks whether that is okay.

If you say yes, the call is recorded and transcribed so that we have an accurate record of what was scheduled and what you agreed to. If you say no, the call is not recorded. Either way you can still book, change, or cancel an appointment. You can ask us to stop recording partway through a call, or ask to speak with a person instead at 772-210-4331.

Text messages (SMS)

We send a small number of transactional text messages to clients and callers who have asked us to. The full terms are on our SMS Terms and Conditions page.

How we get your number and your consent

We collect your mobile number and your consent to text you during a phone call with our AI phone assistant. The assistant asks a separate question about text messages only. If you say yes, we log your answer, the wording that was read to you, the number, and the date and time against that call record. We text only the number you called from, or the number we called.

There is no web form, checkbox, or keyword opt-in for this program, and we do not buy, import, or upload client phone lists into it. Consent is never a condition of receiving care, and it covers SMS only.

What we send

Messages are limited to appointment confirmations, reschedule or cancellation notices, the address of and directions to the office your appointment is at, and our office hours. We do not send marketing or promotional texts, and we do not send billing, payment, or collections texts.

We do not put health information in text messages — no diagnosis, condition, treatment, therapy type, provider specialty, test results, medication, insurance details, or reason for visit. Although our vendors operate under business associate agreements with us, we treat SMS as a non-PHI channel as a matter of policy.

We do not share or sell your mobile opt-in data

Text messaging originator opt-in data and consent are not shared with or sold to any third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties for their own marketing or promotional use. We share it only with the messaging and AI assistant vendors that operate the program for us, and where the law requires disclosure.

Opting out

Reply STOP to any message and we will send one confirmation and stop texting that number. STOP is the simplest way, but not the only one — we honor any reasonable request to stop, including QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT, telling our AI assistant on any call, or contacting us at 772-210-4331 or madonna@lifethrivesolutions.com. Reply START to opt back in. Reply HELP for support information. Message and data rates may apply.

How we use information

• To provide care, and to schedule, confirm, reschedule, and cancel appointments
• To respond to your questions and requests
• To send the appointment text messages you have agreed to receive
• To keep accurate records of what was scheduled and what you consented to
• To bill for services and work with insurers, where that applies
• To operate, secure, and improve our website and our phone system
• To meet our legal, professional, and licensing obligations

Who we share information with

We do not sell your information. We do not share it with anyone for their own marketing or advertising.

We share it only in these situations:

• With vendors who work on our behalf — our AI phone assistant provider, our messaging provider, our client portal and practice management systems, and our website host. Any vendor that handles protected health information does so under a business associate agreement.
• With other health care providers involved in your care, and with insurers, as described in our Notice of Privacy Practices.
• Where the law requires it, or to respond to valid legal process.
• Where there is a serious and imminent threat to health or safety, as Florida law and HIPAA permit.
• With your written authorization, for anything else.

Cookies and website analytics

This website uses cookies to make the site work and, where enabled, standard analytics to understand how visitors use it. You can block or delete cookies in your browser settings; parts of the site may not work as well if you do. We do not use this website to serve you targeted advertising.

How long we keep information

• Call recordings and transcripts: 12 months, then deleted
• Text message content and delivery logs: 12 months, then deleted
• Records of your consent and of any opt-out: 7 years after your last contact with us
• Clinical records: 7 years after your last contact with us, as Florida rules for mental health practitioners require
• Website analytics data: retained in aggregate, and not used to identify you

Your rights

For your health information, HIPAA and Florida law give you the right to see and get a copy of your record, to ask us to correct it, to get a list of certain disclosures we have made, to ask us to limit how we use or share it, and to receive a copy of our Notice of Privacy Practices. That notice describes these rights in full.

You also have the right to ask us to communicate with you by alternative means or at an alternative location — a different phone number, no texts at all, no voicemail — and we will accommodate reasonable requests.

To exercise any of these, or to ask us to delete a call recording, transcript, or message history, call 772-210-4331 or email madonna@lifethrivesolutions.com. We will confirm your identity first. Some records must be kept by law, and we will tell you if that applies.

Security

We use administrative, physical, and technical safeguards to protect your information, and we require the same of the vendors who handle it for us. No system is perfectly secure, and ordinary email and text messages are not secure channels — which is why we keep health information out of them.

Children

This website is not directed at children under 13, and we do not knowingly collect information from them through it. Where we provide care to a client under 18, a parent or legal guardian is generally involved in giving consent, subject to Florida law on minors and mental health treatment.

Changes to this policy

We may update this policy. The current version is always on this page, with the date it was last updated at the top.

Contact us

Questions about this policy, or about how we handle your information, go to:

• LIFE THRIVE SOLUTIONS, LLC
• 770 SE Indian St, Suite 24, Stuart, FL 34997-5604
• Phone: 772-210-4331
• Email: madonna@lifethrivesolutions.com